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Privacy Policy

Last Updated: December 2025

At Grooms by Azzurra, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or use any of our services.

By using our website or providing your information, you agree to the practices outlined below.

 

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you book an appointment, contact us, or make a purchase, we may collect:

  • Name

  • Phone number

  • Email address

  • Pet information (name, breed, age, health notes)

  • Payment information (processed securely through third-party providers)

  • Any messages or forms submitted through our website

1.2 Automatically Collected Information

When visiting our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Cookies (for site function and analytics)

This information helps us improve your experience and our website functionality.

 

2. How We Use Your Information

We use your information only for purposes necessary to operate our business, including:

  • Booking and managing appointments

  • Communicating updates, confirmations, or reminders

  • Responding to inquiries

  • Providing grooming services tailored to your pet

  • Processing payments

  • Improving our website and service offerings

  • Internal record-keeping

  • Sending optional promotions or updates (only if you opt-in)

We do not sell or share your personal information with third parties for marketing purposes.

 

3. How We Protect Your Information

We take the security of your data seriously.
We use industry-standard measures to protect your information, including:

  • Secure booking and payment integrations

  • Encrypted communication where applicable

  • Limited access to personal information by staff

  • Secure storage of client records

While we do our best to safeguard your information, no online system is 100% secure. By using our website, you acknowledge this risk.

 

4. Third-Party Services

We may use trusted third-party platforms to operate our business, such as:

  • Booking software

  • Payment processors

  • Website hosting providers

  • Analytics tools (e.g., Google Analytics)

These providers have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

We do not control third-party websites linked through our site.

 

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve functionality

  • Save your preferences

  • Analyze site traffic

  • Enhance user experience

You can disable cookies in your browser settings, but certain website features may not function properly without them.

 

6. Retention of Information

We retain your information only as long as necessary to:

  • Provide services

  • Maintain accurate records

  • Comply with legal or regulatory obligations

Pet grooming records may be kept for internal reference and safety.

 

7. Your Rights

Depending on your region, you may have the right to:

  • Request access to your personal data

  • Request corrections or updates

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

  • Ask questions about how your data is handled

To submit a request, please contact us using the details below.

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8. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect information from children under the age of 13.

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9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services means you accept the updated policy.

 

10. Contact Us

If you have questions or requests regarding your privacy, please contact:

Grooms by Azzurra
📞 905 - 830 - 1999
📧 groomsbyazzurra@gmail.com
📍 18 Wilstead Dr, Newmarket

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